PMS and POS
Room Butler runs alongside your PMS and POS rather than inside them, so there’s no integration project. Room-charge orders are clearly marked on the ticket, and your team posts them to the guest’s folio the way they do now.
Features
Everything you need to run guest ordering.
A guest app, a live order queue and an admin console your team runs without us. Here’s what’s inside, and the answers IT and finance will ask for.
Admin console
Your menu, your rules, live in seconds.
Everything guests see is yours to change, without a ticket to us or a reprint.
- Menus with photos, prices, allergens, dietary tags and modifiers
- Separate menus and service hours per zone: pool bar, terrace, in-room dining
- Switch a dish off when it runs out, and it disappears for guests at once
- Translate the whole menu with AI, then edit any line
- Promotions and specials, with or without a code
- Staff accounts with roles, each assigned to the zones they serve
F&B analytics
Know what sells, where and when.
Every order carries its location, its time and its basket, so the numbers answer real questions.
- Orders and revenue by day, with the average order value
- Orders by hour, so you can staff for the real rush
- Top items and the busiest locations
- Service times, from order to acceptance to delivery
- Guest ratings, collected right after delivery
- A printable report for your monthly meeting
Printed QR codes
Codes that know where they are.
Every room, sunbed and table gets its own code, so each order arrives with its location.
- One code per room, sunbed, table or cabana
- Room cards and table tents print straight from the console
- Lost or damaged? Replace a code in a click and the old one stops working
How it compares
Why hotels switch to Room Butler.
| Phone orders and paper menus | Delivery-style ordering platforms | Room Butler | |
|---|---|---|---|
| Commission on orders | None | Often a share of every order | None, a flat monthly fee |
| Guests download an app | No | Often | No |
| Menu in the guest’s language | Rarely | Sometimes | Yes, automatically |
| Order arrives with the location | If someone writes it down | It varies | Always |
| Upselling on every order | Depends on the server | Sometimes | Built in |
| Sales by location and hour | No | Limited | Yes |
| Your team changes prices and availability | Reprint the menu | Through the platform | Yes, live |
How it fits
Works around how you run things today.
Payments
Guests charge to the room or pay cash on delivery, and you choose which to offer. Card payment in the guest app isn’t available yet.
Hardware
None. Guests use their own phones, and your team uses any phone, tablet or computer with a browser.
Wi-Fi
Works on hotel Wi-Fi or the guest’s mobile data. If the connection drops, nothing in the cart is lost and the order screen keeps checking for updates.
Security and privacy
Built to keep guest data to a minimum.
No guest accounts
Guests never sign up or log in, and we don’t ask for a name, phone number or email to order.
Links that can’t be guessed
Each QR code is a long, random link, and you can replace any code instantly if a card goes missing.
Each hotel’s data kept apart
Every request is checked against the hotel it belongs to, enforced in the database as well as in the app.
Roles and an audit trail
Owners, admins and supervisors see only what their role and zones allow, and sensitive changes are logged.
Only essential cookies
No advertising or tracking cookies, on this site or in the guest app.
See it with your own menu.
Start a free 30-day trial, or book a demo and we’ll walk you through it for your property.